Frequently Asked Questions


How Much Does it Cost?

Our delivery fee is $4.99. Phone orders have an additional $2.00 fee. We never mark up the menu price of the restaurant food.


How do I tip my delivery driver?

Our system will automatically add a suggested gratuity of 20% to your order. You can tip as little or as much as you’d like. Remember, all tips go directly to the driver, consider it much like dining in a restaurant.


Who do I contact for customer service?

You can call our customer service number for immediate assistance or e-mail us at customerservice@suitandtiedelivery.com.


Can I cancel or edit an order after it has been placed?

All ASAP orders are final, if you contact us immediately we may be able to contact the restaurant. For future orders, contact us at customerservice@suitandtiedelivery.com or our Customer Service line with any special requests you may have.


What types of Payments do you accept?

We accept Visa, MasterCard, American Express, Discover and Cash.


Can I place an order for a future date?

Yes, we allow you to effectively schedule your delivery by letting you choose your time. Whether it’s today, tomorrow, next week, Suitandtiedelivery.com works around your schedule!


Special Instructions for my order?

For any item on a restaurants’ menu that you add to your order, our ordering system gives you the opportunity to include special instructions. This allows you to notify the restaurant exactly how you want your order prepared. Some restaurant items don’t allow for substitutions, but in most cases they will be glad to adhere to your requests.


Can I change my information after I register for an account?

Yes, you can modify your information at any point after registering. Go to My Account page and you can change vital info, including address changes.


How do I redeem a Gift Certificate online?

Once you choose your payment method, you will have the opportunity to enter the Gift Certificate code. The amount will be deducted from your order total, and any remaining balance can be paid with Credit Card.